LogMeIn Rescue PerformanceĬustomers report that, under most circumstances, LogMeIn Rescue connects quickly to remote access devices and streams display minimal lag.
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Additionally, 2-step verification through the LastPass Authenticator app and Single Sign-On logins are supported to verify user identity. LogMeIn Rescue also employs an array of other security measures, such as advanced permissions control, to protect users. To keep the information of your users and tech team secure, Rescue by LogMeIn encrypts all data using an AES-256-bit encryption protocol plus TLS (transport layer security) 1.2. A great example of this is that when an accessed device requires a reboot, which is almost always necessary at some point during a support session, Rescue by LogMeIn can keep the technician connected through a Reboot & Reconnect tool. LogMeIn Rescue also keeps things straightforward and simple from the perspective of a technician too. For instance, if a user is requesting support on a Windows PC and using a Firefox web browser, all they need to do is to navigate to, enter a unique code, and then download and run an executable file. There are numerous connection options and most of them only take a minute or 2 to carry out. Granting access to an IT professional using LogMeIn rescue is extremely easy. As a result, for a large team or to find out about pricing for the Rescue Live Lens and Rescue Live Guide standalone packages, you’ll need to request a quote. In many cases, LogMeIn will adapt the Rescue system to your specific needs and will provide a personalized price based on your unique use-case. If you’re hesitant to commit to such a large expense immediately, you can sign up for a 2-week free trial instead. To add support for mobile devices, you’ll need to pay an additional $37.50 per month, bringing the total cost to $1,749 per year. The standard Rescue Remote Support package costs $108.25 per month which is billed as $1,299 annually. Unfortunately, that means it comes with a high price tag that makes the service inaccessible to all but large enterprise businesses. LogMeIn Rescue has some of the most advanced features of any remote access support service on the market today. Rescue + Mobile offers key device diagnostics and a series of 1-click scripts to address common issues.
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The LogMeIn Rescue + Mobile package is an optional extra that extends the platform’s features to mobile devices running Android and iOS. Remote diagnostic and unattended access features are also thrown in, meaning you can quickly figure out what’s going on with a device and address issues without waiting for the user to be available. For example, you can run up to 10 access sessions at once and toggle between them while your support processes run.
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Rescue by LogMeIn is packed full of features to streamline the remote access process for support personnel. Using the remote device support service, your team will be able to directly manage a remote device or take control of it using a frequent task script. IT teams can use this to access a device within approximately 20 seconds, even if it doesn’t have any pre-installed software.
Single Sign-On (SSO), 2-factor authentication, PIN code validation What Services and Features Does LogMeIn Rescue OfferĪt the core of the Rescue by LogMeIn package is a remote desktop device support service for macOS and Windows.
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